Terms, Complaints & Reviews

Website terms of use

This website is operated by GCS Regal Stays LTD, a private limited company registered in England and Wales, company number 17527632, registered office 5th Floor, 167–169 Great Portland Street, London W1W 5PF.

• The content on this website is general information about our services. It is not legal, tax or financial advice, and it does not form an offer or contract. Any agreement with us is made only in a separate written contract.
• Any figures we provide in an appraisal are estimates based on the information available at the time. They are not guarantees of future income, except where a fixed rent is agreed in a signed contract.
• Images on this website may be illustrative and are not photographs of specific properties unless clearly stated.
• All content, including our name and logo, belongs to GCS Regal Stays LTD and may not be copied without permission.
• We aim to keep the website accurate and available but cannot guarantee it will always be error-free or uninterrupted. Links to other websites are provided for convenience only.
• These terms are governed by the law of England and Wales.

Complaints procedure

We aim to get things right first time, but if you are unhappy with any part of our service, please tell us.

1. Email hello@gcsregalstays.co.uk with the subject “Complaint”, explaining what happened and what you would like us to do.
2. We will acknowledge your complaint within 3 working days.
3. A director will investigate and send you a full written response within 15 working days.
4. If you remain unhappy, you may ask for the decision to be reviewed by a different director, who will respond within a further 15 working days.

Our review policy

Every review or testimonial we publish comes from a real landlord or guest about their genuine experience with GCS Regal Stays. We do not write, buy or edit reviews, we do not hide negative reviews, and if any review was incentivised we will say so clearly.